How long does my order take to ship?
We offer Same-Day Shipping for items that are ready to go! This applies under the following conditions:
Eligible Items: Premade designs and adult T-shirt sizes Small (S) through Extra Large (XL).
Daily Cutoff: Orders must be placed by 12:00 PM on days the studio is open.
Studio Availability: Same-day shipping only applies on active studio days. Please refer to our posted Studio Calendar to see our current schedule and any upcoming unavailable days.
🎨 Custom Orders
Because custom pieces require dedicated time and artistry, they follow a separate production timeline:
Processing Time: All custom orders will ship within 3 to 5 business days (counting only the days the studio is open).
Rush Orders: Need your custom item in a hurry? We offer a rush production option for an additional fee to move your order to the front of our queue. Please contact us or select the rush option at checkout to expedite your fulfillment.
⚠️ Important Policy Agreement
By placing an order with DeAnne and Co. Customs, you acknowledge and agree to the following terms:
You have reviewed our posted Studio Calendar prior to completing your purchase.
You understand that the studio is closed on select days, and any delays in shipping during those periods are directly due to scheduled studio closures.
Orders placed while the studio is closed or after the 12:00 PM cutoff will be processed on the next available studio day.
Do you offer international shipping?
At this time, DeAnne and Co. Customs only ships to addresses within the United States. We do not offer international shipping or accept orders with international delivery destinations. We appreciate your understanding as we focus on our domestic studio operations
What is your return policy?
↩️ Return & Exchange Policy
Because our products are handcrafted and uniquely tailored, we maintain a strict policy regarding returns and refunds:
All Sales Are Final: Every item is custom-made to order, meaning we cannot accept items back into our studio once they have shipped.
Sanitation Safeguards: For health and safety reasons, food and drink items—including personalized plates and cups—are strictly non-returnable and non-refundable under any circumstance.
Our "Human Error" Exception: We are human, and we all make mistakes! If a piece of clothing is flawed or messed up on our part, we are more than happy to fix what we missed.
Filing a Claim: To report a studio error, please contact us at [officialdeanneandco@gmail.com] within 48 hours of delivery tracking confirmation with photo proof of the damages. Because we gladly fix our mistakes, we rely heavily on customer honesty and integrity when reviewing these claims. Before a new product can be remade, the item of complaint must be returned within 48 hours, and customer is responsible for all return shipping fees. Fixing an item will be covered under our “good faith policy”, but the customer will be responsible for shipping costs and will receive an invoice for shipping and handling only.
⚠️ Important Policy Agreement
By placing an order with DeAnne and Co. Customs, you acknowledge and agree to the following terms:
You have reviewed our posted Studio Calendar prior to completing your purchase.
You understand that the studio is closed on select days, and any delays in shipping during those periods are directly due to scheduled studio closures.
Orders placed while the studio is closed or after the 12:00 PM cutoff will be processed on the next available studio day.
You agree to all terms outlined in our Return & Exchange Policy.